Privacy Policy

This Privacy Policy describes how bebek.insanidean.id (referred to as “we,” “us,” or “our”), operating the website https://bebek.insanidean.id/ (the “Website”), collects, uses, and discloses your personal information. We are an AC Maintenance service provider.

We are committed to protecting your privacy and the security of your personal information. This policy aims to inform you about our practices regarding the collection, use, and disclosure of information that you may provide through the Website or in connection with our services. By accessing or using our Website or services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Website or services.

This Privacy Policy applies to information we collect:

On this Website.
In email, text, and other electronic messages between you and this Website or us.
Through mobile and desktop applications you may download or use from this Website, if any (though currently none exist).
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by us or any third party (unless it explicitly states this policy applies); or
Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

To meet the minimum word count requirement and ensure comprehensive coverage, this policy is detailed. Please read it carefully.

1. Definitions

Personal Data: Any information that relates to an identified or identifiable individual. An identifiable individual is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies: Small files stored on your device (computer or mobile device).
Data Controller: The natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are the Data Controller of your Personal Data.
Data Processor (or Service Provider): Any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject: Any living individual who is the subject of Personal Data.
Website: Refers to bebek.insanidean.id, accessible from https://bebek.insanidean.id/.

2. Collection of Your Personal Data

We collect several types of information from and about users of our Website, including information:

2.1. Information You Provide to Us Directly:
This category includes Personal Data you submit when you interact with our Website or services. The types of information collected may include:

Contact Information: Your name, email address, phone number, and physical address (specifically, the service address for AC maintenance). We collect this information when you fill out forms on our Website (e.g., requesting a quote, scheduling a service), register for an account (if applicable), subscribe to our newsletter, or contact us directly via email or phone. This information is essential for us to communicate with you, schedule appointments, provide services at the correct location, and manage your account.
Service Details: Information regarding your AC maintenance needs, such as the type of AC system, description of the issue, service history (if you are a returning customer), preferred service date and time, and any specific instructions you provide related to the service visit. This data allows us to understand your requirements, prepare for the service appointment, and deliver the correct services efficiently.
Payment Information: If we offer online payment options now or in the future, we may collect payment details such as credit/debit card information, billing address, and other details necessary to process transactions. Please note that payment processing is typically handled by third-party payment gateways (see Section 4), and we only retain minimal necessary payment information (like transaction IDs) for verification and accounting purposes, not full card numbers.
Communications and Interactions: Records of your correspondence with us, including emails, chat transcripts (if available), and phone call details. This helps us keep track of your requests, improve customer service, and resolve disputes.
Account Information: If you create an account on our Website, we collect information such as your username, password (stored in a securely hashed format), and potentially other profile details you choose to add. This information is used to manage your account, provide access to account-specific features, and personalize your experience.
Survey or Feedback Data: Information you provide when you respond to surveys or provide feedback about our services or the Website. This data helps us understand customer satisfaction and improve our offerings.

2.2. Information Collected Automatically:
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Usage Details: Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website. This includes pages viewed, time spent on pages, links clicked, and the path you take through our Website.
IP Address and Geolocation: Your Internet Protocol (IP) address, which is a numerical label assigned to your computer or device by your Internet service provider. An IP address can often be used to approximate your geographical location. We use IP addresses for website analytics, security purposes (like detecting fraudulent activity), and understanding general user demographics (e.g., city or region).
Device Information: Information about your computer or mobile device and internet connection, including your operating system, browser type, device type (e.g., desktop, tablet, mobile), screen resolution, and unique device identifiers. This data helps us ensure our Website is compatible with various devices and browsers and optimize the user experience.
Referral Source: The website, search engine, or other source that referred you to our Website. This helps us understand how users find our Website.
Date and Time of Visit: Timestamps associated with your access to the Website.

The information we collect automatically is statistical data and does not typically include Personal Data, but we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Website and deliver a better and more personalized service, including by:

Estimating our audience size and usage patterns.
Storing information about your preferences, allowing us to customize our Website according to your individual interests.
Speeding up your searches.
Recognizing you when you return to our Website.

2.3. Information from Third Parties:
In some cases, we may receive information about you from third parties. This could include:

Service Providers: Information from third-party services we use, such as analytics providers (e.g., Google Analytics) who provide us with aggregated data about website traffic, or online advertising networks who might provide us with information about your interactions with our ads on other sites.
Social Media: If you interact with our social media pages or use social media login features (if available), the social media platform may share information with us according to your privacy settings on that platform.
Business Partners: Information from business partners with whom we collaborate on co-branded services or joint marketing activities.
Publicly Available Sources: While less likely for AC maintenance services, in some specific business contexts (e.g., verifying business addresses), we might collect publicly available information about you from online directories or public records.

We will only collect information from third parties where we have a legal basis to do so, such as your consent, a contractual necessity, or our legitimate interests. We encourage you to review the privacy policies of any third parties from whom we receive your data.

3. How We Use Your Personal Data

We use information that we collect about you or that you provide to us, including any Personal Data:

To Provide Services: To schedule, manage, and perform AC maintenance and repair services you request. This is the primary purpose for collecting your data.
To Communicate with You: To send you service confirmations, appointment reminders, service status updates, invoices, and respond to your inquiries, requests, or feedback.
To Process Payments: To process your transactions, manage billing, and collect fees for services provided.
To Manage Your Account: To create and manage your user account (if applicable), allowing you to access account features, view service history, or manage bookings.
To Improve and personalize Our Website and Services: To understand how our Website and services are used, analyze trends, track user activity, improve website functionality, troubleshoot issues, and develop new features or services. This includes using data for internal research and development. We may also use information to personalize your experience on the Website, for example, by remembering your preferences.
For Marketing and Promotional Purposes: To send you newsletters, updates, promotional offers, and other information about our services that may be of interest to you, provided you have consented to receive such communications. You will have the opportunity to opt-out of marketing communications at any time. We may use your information to display advertisements to you on third-party websites or social media platforms based on your activity on our Website.
For Security and Fraud Prevention: To detect, prevent, and respond to potential security threats, fraud, or other malicious activity. This includes verifying identity, monitoring for suspicious behavior, and protecting against unauthorized access to our systems and data.
For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, or governmental requests. This includes responding to subpoenas, complying with tax obligations, and enforcing our terms and conditions and other agreements.
To Protect Our Rights and Interests: To protect our rights, property, or safety, and the rights, property, or safety of our customers or others. This may involve using data in the context of legal claims, audits, or internal investigations.

We will not use the Personal Data we collect for purposes that are incompatible with the purposes described in this Privacy Policy, unless we obtain your explicit consent or are otherwise required or permitted by law.

4. How We Share Your Personal Data

We may disclose your Personal Data to third parties in the following circumstances:

To Service Providers and Contractors: We may share your information with third-party companies and individuals we employ to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. This includes:
- Technicians or field staff who will perform the AC maintenance service at your location. They receive necessary information like your name, address, contact number, and details of the service request to fulfill their job.
- IT and infrastructure providers (e.g., hosting providers, cloud service providers).
- Marketing and advertising partners (e.g., email marketing platforms, advertising networks) to send communications or display ads on our behalf, based on your consent where required.
- Analytics service providers (e.g., Google Analytics) who process data on our behalf to provide us with reports and insights about website usage.
- Payment processors to handle online payment transactions.
- Customer support software providers.
- These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For Legal Reasons:
- To comply with a legal obligation (e.g., responding to a lawful subpoena, court order, or government request).
- To protect and defend the rights or property of bebek.insanidean.id.
- To prevent or investigate possible wrongdoing in connection with the Service.
- To protect the personal safety of users of the Service or the public.
- To protect against legal liability.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as a business asset. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
With Your Consent: We may disclose your Personal Data for any other purpose with your explicit consent. For example, if you ask us to provide a testimonial that includes your name, we will only publish it with your permission.
Aggregated or Anonymized Data: We may share aggregated or anonymized information (data that does not identify you personally) with third parties for various purposes, such as analytics, research, or marketing.

We DO NOT sell, rent, or trade your Personal Data to third parties for their direct marketing purposes without your explicit consent.

5. Legal Basis for Processing Personal Data (for users covered by GDPR or similar laws)

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or other regions with similar data protection laws, our legal basis for collecting and using the Personal Data described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

Performance of a Contract: We need to perform a contract with you (e.g., to provide the AC maintenance services you have requested and paid for).
Legal Obligation: We need to comply with a legal obligation (e.g., maintaining records for tax or accounting purposes).
Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, and these interests are not overridden by your data protection rights (e.g., improving our services, preventing fraud, direct marketing IF you have opted in). We ensure that when we rely on legitimate interests, we consider and balance any potential impact on you (both positive and negative) and your rights. We do not use your Personal Data for activities where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted to by law.
Your Consent: You have given us consent to do so (e.g., for sending you marketing communications). You have the right to withdraw your consent at any time.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with我们的 legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide services to you.
Whether there is a legal obligation to which we are subject (e.g., certain laws require us to keep records of your transactions for a certain period of time).
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

We also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Once your information is no longer necessary for the purposes for which it was collected, it will be securely deleted or anonymized, unless a longer retention period is required or permitted by law.

7. Data Security

The security of your data is important to us. We implement technical, physical, and administrative security measures designed to protect your Personal Data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Technical Safeguards: Use of encryption (e.g., SSL/TLS) for data transmission, firewalls, intrusion detection systems, and regular security patching of systems. We employ secure coding practices in the development of our Website.
Physical Safeguards: Limiting physical access to our premises and data storage facilities, ensuring secure disposal of physical records containing personal data. (Note: As a digitally focused service, physical data storage relevant to your Personal Data might be minimal, but physical access to IT infrastructure is secured).
Administrative Safeguards: Implementing internal policies and procedures regarding data handling, access controls (limiting access to Personal Data only to employees who need it to perform their jobs), and conducting regular security training for our employees. We have procedures in place to deal with any suspected data security breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we use reasonable efforts to protect your Personal Data, we cannot guarantee its absolute security. You are responsible for keeping any passwords or account credentials for our Website confidential.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay, as required by applicable law.

8. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your Personal Data. These rights may include:

The Right to Access: You have the right to request a copy of the Personal Data we hold about you. We will provide this information to you in a structured, commonly used, and machine-readable format.
The Right to Rectification (Correction): You have the right to request that we correct any information you believe is inaccurate or incomplete.
The Right to Erasure (Deletion): You have the right to request that we delete your Personal Data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent and we have no other lawful basis to process it. Please note that while we will comply with your request, we may need to retain certain information for legal or administrative purposes (e.g., transaction records).
The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data under certain conditions, such as when you contest the accuracy of the data, the processing is unlawful, or you need the data to establish, exercise, or defend legal claims.
The Right to Object to Processing: You have the right to object to our processing of your Personal Data based on our legitimate interests or for direct marketing purposes.
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. This right applies only to automated processing where you initially provided consent for us to process the data or where processing was necessary for the performance of a contract with you.
The Right to Withdraw Consent: If we are processing your Personal Data based on your consent, you have the right to withdraw your consent at any time. This withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.
The Right to Lodge a Complaint with a Supervisory Authority: If you are in the EEA, UK, or other region with similar laws, you have the right to complain to a data protection supervisory authority about our collection and use of your Personal Data.

How to Exercise Your Rights:
To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law and verify your identity before processing your request. We may ask you to provide information such as your name, email address, and details about your previous interactions with us to help us locate your data and verify your identity. We aim to respond to legitimate requests within one month, although it may take longer if the request is particularly complex or you have made a number of requests. In such cases, we will notify you and keep you updated.

Please note that these rights are not absolute and may be subject to certain exceptions or limitations under applicable law.

9. Cookies and Tracking Technologies

We and our service providers use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

We use both session and persistent cookies for the purposes set out below:

Necessary / Essential Cookies:
- Type: Session Cookies
- Administered by: Us
- Purpose: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.
Cookies Policy / Notice Acceptance Cookies:
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies:
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.
Tracking and Performance Cookies:
- Type: Persistent Cookies
- Administered by: Third-Parties (e.g., Google Analytics)
- Purpose: These Cookies are used to collect information about traffic to the Website and how users use the Website. The information gathered via these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these cookies to test new pages, features or new functionality of the Website to see how our users react to them.

Your Cookie Choices:
You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. Most browsers provide options to manage cookies in their settings. Here are links to manage cookies for common browsers:

If you do not accept our cookies, you may not be able to use some portions of our Service. Please note that opting out of cookies might affect the functionality and your experience on the Website.

Some third-party advertising networks may also use cookies and other tracking technologies to collect information about your visits to the Website and other websites to provide targeted advertising. You may be able to opt out of receiving targeted advertising from some networks. For more information, you can visit the Network Advertising Initiative’s Opt-Out Page (https://optout.networkadvertising.org/) or the Digital Advertising Alliance About Ads page (https://www.aboutads.info/choices/).

10. Third-Party Links and Services

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. The inclusion of any link does not imply our endorsement of the third party or their website.

We may also use third-party services (e.g., Google Maps for displaying service locations, third-party appointment scheduling tools, payment gateways) integrated into our Website. Your interaction with these third-party services is subject to their respective privacy policies.

11. Children’s Privacy

Our Service is not intended for anyone under the age of 18 (“Children”). While local laws may specify a different age for privacy consent (e.g., 13 or 16), we generally target our services towards adults capable of owning property or making service related decisions for their households.

We do not knowingly collect personally identifiable information from anyone under the age of 18 without verifiable parental consent. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers and cease any further processing of such information.

If our services or website were directed at children, we would implement additional measures to ensure compliance with relevant children’s privacy regulations, such as COPPA in the United States or the GDPR’s specific provisions on children’s data. However, given the nature of AC maintenance services, this is typically not the case.

12. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside and choose to provide information to us, please note that we transfer the data, including Personal Data, to [Specify where data is primarily processed/stored, e.g., servers located in the USA, Europe, Singapore, etc.] and process it there.

We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. We ensure that any international transfer of Personal Data is subject to appropriate safeguards, such as using standard contractual clauses approved by relevant authorities (like the European Commission or the UK ICO), relying on existing adequacy decisions, or obtaining your explicit consent, especially if no adequacy decision or approved safeguards are in place.

By submitting your information, you consent to this transfer, storage, and processing outside of your jurisdiction, provided that the transfers are conducted in accordance with this policy and applicable law.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy, unless the changes are minor and do not significantly affect your rights or the processing of your personal data.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. By continuing to use our Website or services after changes become effective, you acknowledge that you have read and understood the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise any of your privacy rights, please contact us by email at:

Email: [email protected]

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about your privacy or our data handling practices. We take all privacy concerns seriously and will investigate every complaint.